Fix bug when yous pay for Google products & services

Yous might need to gear up a problem with your payments profile if you:

  • Have issues when you pay for Google products
  • Get an error bulletin

Find the issue you lot experienced beneath.

Payment method declined by issuer

Of import: Your payment issuer is the depository financial institution or visitor that issued the payment method y'all try to use. This may be the depository financial institution that issued your card, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to consummate transaction: expired card"

"[Your payment issuer] declined your payment"

To fix the issue, select a different payment method or try the post-obit:

  • Make sure your payment method is up to appointment. If it isn't, update it in Google Pay. Then effort your buy again.
  • To make the buy, make sure you have enough money in your business relationship.
  • If you still have bug, contact your issuer to check if at that place's a trouble with your business relationship.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If yous get this error message, nosotros can't accept your payment considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need more info to protect your business relationship against fraud.
  • For European users only: We need more than info to comply with Eu law.

To fix the consequence, you lot must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Check for whatever alerts or requests.
    • Earlier you tin buy anything through your Google Account, yous must verify your identity.
  3. Make sure your proper name, address, and payment info are up to appointment.

"Your transaction tin't be completed"

If you're asked to provide more info after you lot get this message, follow the on-screen instructions.

If you're not asked for more info:

  • Effort a unlike payment method.
  • Bank check whether the billing address for your payment method, such equally a credit card, matches the address in your Google Pay settings. If they don't match, update your address on pay.google.com and endeavour the transaction once again.
  • If yous're on an app: Try to pay on the product website instead. If you're on the website, endeavour the app.
  • If you buy on Google Play: For suggestions, check Fix payment issues on your account.
  • If yous apply the guest checkout on the Google Store: Sign in to your Google Business relationship. If you don't take one, create an account offset.
  • If you use an eligible Android telephone and pay by credit bill of fare: Gear up upwards a payment method for contactless transactions.
  • If you pay with a credit card: Contact your bank or financial institution about this transaction.

"Can't redeem your gift card due to an issue with your account"

To ready the event:

  1. Become to pay.google.com.
  2. Check for any alerts or requests.
    • Before y'all tin can purchase anything through your Google Account, you must verify your identity.
  3. Make sure your name, address, and payment info are up to date.

Payment outcome with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace administrator to fix information technology"

If you buy a Google product or service and get this error bulletin, it means that your visitor or school set up upwardly your business relationship.

To resolve this issue, contact your Google Workspace administrator.

Tip: If yous're an administrator, larn how to ready the billing issue.

Find your ambassador

Your administrator might be:

  • Someone in your IT department or help desk at a company or school.
  • The person who manages your email service or website.
  • The person who gave yous your username.

Ineligible or grayed-out credit or debit card

Carte du jour is grayed out & needs verification

Your card was reported as stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account's payment methods."

Before you lot tin can utilise information technology over again, you must verify the carte.

  1. Go to pay.google.com.
  2. Sign in to your business relationship.
    • If y'all have multiple accounts: Sign in to the account with the grayed-out menu.
    • If you don't use pay.google.com: Become to your business relationship's "Payment methods" page.
  3. Click Payment methods.
  4. Next to the card that says "Verification needed," click Verify and then  Get code.
  5. Y'all can find a temporary hold of less than $1.95 USD on your card statement called "GOOGLE." The verification lawmaking is the terminal vi digits.
    • You should get the code correct away, but it can accept up to 7 days to get the lawmaking.
  6. To complete verification, return to your account and enter the vi-digit code.

Card is grayed out & is ineligible

If your carte du jour is grayed out and you get a message that your card is ineligible, you tin can't use your card for this purchase. Endeavor to make the purchase again with a different card.

If the card yous want to utilise isn't listed, to add a new card, follow the on-screen instructions.

Closed Google payments profile

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